REDDITCH borough council’s cash office is set to close its doors but ensures customers staff will still be on hand to help pay their bills through a variety of channels.
Moves to close the service, at the Town Hall were approved by the Council’s Executive at a meeting on July 12 following reports of the reduced number of customers using it.
In the run up to the closure, on September 30, customer services advisors will be working with customers to help them find and set up new ways to pay for bills such as rent and Council tax.
These include cash or card at Post Office, Paypoint or Payzone locations, making online and phone payments to the Council and setting up direct debits and standing orders.
Following the closure staff will still be on hand to help if customers are struggling to make payments and public access PCs, free wifi and telephones to make payments will be available at reception.
The Council’s Portfolio-Holder for Finance, Coun Karen Ashley, said: “Although the doors to the cash office are closing, customers won’t be faced with a closed door when they visit the Town Hall where a telephone help service will be in place.
“Our staff will also be on hand to ease customers into this new way of making payments as we continue our journey to become a cashless organisation.”
There will be no redundancies as part of the changes as affected staff will be redeployed.
Council Leader Matt Dormer said: “Post Covid we have had less visitors to the Town Hall and less staff occupying space here as we adopt an agile working approach.
“These latest moves allow us to further investigate renting out our space to businesses and organisations which is in the commercial interest of this Council.”
For more details on how to pay visit redditchbc.gov.uk/pay-for-it or call 01527 65242.