23rd Sep, 2020

Speedy return is just the ticket for Redditch resident Julian

Ross Crawford 31st Jul, 2020

BIG-HEARTED senior citizen Julian Prouse is on the road again – thanks to quick work by the bus pass department at Worcestershire County Council.

The Winyates Green pensioner had been self isolating since the second week in March but venturing out into town for the first time a week last Friday to pick up a prescription he was horrified to see his bus pass would expire in just six days, July 23.

“I had a bit of a panic, particularly when I went to the library to see how long it would take to get a replacement and discovered it could take 28 days,” said the 80-year-old who plays an active role with Redditch Older People’s Forum.

“I don’t drive and am totally reliant on the bus service, so I was in a bit of a state.”

On getting back home he emailed his application to renew the bus pass.

“I had an email back giving me an identity number and this was followed by a telephone call from someone in the department.

“I mentioned my worry about the delay and he asked me to send in a photograph for the pass.

“I did this on the Sunday, July 19.

“I then went back into town on the old pass on Wednesday, July 22 and lo and behold, on my return there was a letter with my new bus pass in it.

“What a great service. So many people criticise these organisations but their service for me was second to none.”

Worcestershire County Council was unavailable for comment.

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