DIAMOND Buses have launched an investigation after one of its vehicles hit guard rails in the bus station on Saturday, injuring two people.
A 52-year-old man waiting for a bus was thrown to the ground in the incident, which happened at low speed at 2.15pm on the downhill of the bus station.
An ambulance attended the scene however a West Midlands Ambulance Service spokesman said after being assessed the casualty said didn’t want to go to Accident and Emergency, saying he would contact his GP if there were any problems.
A 54-year-old woman passenger on the bus suffered injuries to her left knee and shoulder.
She too was assessed at the scene and given pain relief by the paramedics but despite having a swollen knee she too said she would go to her local doctor if it got any worse.
Chris Bridges, operations manager at Redditch Bus Station said an investigation into the incident had been launched but that early indications pointed to driver error.
“I would like to assure our customers I take this very seriously and we will be putting forward an action plan to try and ensure this type of incident does not happen again,” she said.
She also totally rejected claims the incident was caused due to maintenance issues.
“I cannot state fully enough that this was not due poor maintenance,” she said.
“The safety of our customers and staff are my number one priority and I am giving this matter my full attention.
“Everything that has happened will be dealt with in line with our company procedures.”