By Harriet Ernstsons Friday 26 October 2012 Updated: 26/10 16:45
RESIDENTS have been left without phone and internet access throughout the day due to an unknown fault.
A BT spokeswoman said little was known about the cause of the problem, although early tests indicate a major cable has gone down - which could be due to malicious damage or general wear and tear.
The Ham Green and Headless Cross areas of the borough lost their BT service around 8.30am this morning (Friday), with 103 customers having already complained. This number is expected to rise during the evening as residents return home from work.
"Once the cause is identified we should have a clearer idea of how long it will take to restore the service," the spokeswoman added.
"We apologise to customers experiencing loss of service in the Ham Green and Headless Cross areas. Engineers are working to establish the cause of a cable breakdown and will work to restore service as quickly as possible."
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